Retain by Shay – Terms, Policies & Conditions
Retain by Shay – Terms, Policies & Conditions
1. Introduction
Welcome to Retain by Shay. By accessing this website or purchasing from us, you agree to be bound by the following terms, policies, and conditions. These terms apply to all visitors, users, and customers of the website.
Welcome to Retain by Shay. By accessing this website or purchasing from us, you agree to be bound by the following terms, policies, and conditions. These terms apply to all visitors, users, and customers of the website.
2. Products
Retain by Shay offers natural hair care products including hair oils and customized oil blends. Because our products use natural ingredients, colour, scent, and consistency may vary slightly from batch to batch.
Retain by Shay offers natural hair care products including hair oils and customized oil blends. Because our products use natural ingredients, colour, scent, and consistency may vary slightly from batch to batch.
3. Product Use Disclaimer
Our products are intended for external use only. Customers should perform a patch test before first use. Retain by Shay will not be held responsible for allergic reactions, misuse of products, or failure to follow instructions.
Our products are intended for external use only. Customers should perform a patch test before first use. Retain by Shay will not be held responsible for allergic reactions, misuse of products, or failure to follow instructions.
4. Orders and Payment
All orders must be paid in full before they are processed. Prices are listed in South African Rand (ZAR) and may change without prior notice.
All orders must be paid in full before they are processed. Prices are listed in South African Rand (ZAR) and may change without prior notice.
5. Processing Time
Orders are typically processed within 2–5 business days. Customized products may require additional preparation time.
Orders are typically processed within 2–5 business days. Customized products may require additional preparation time.
6. Shipping Policy
Shipping costs are not included in the price of our products. Shipping fees will be calculated at checkout based on the customer’s delivery location and courier service.
Shipping costs are not included in the price of our products. Shipping fees will be calculated at checkout based on the customer’s delivery location and courier service.
Once an order has been dispatched, delivery typically takes 2–5 business days depending on location within South Africa.
Retain by Shay is not responsible for delays caused by courier companies once the order has been handed over for delivery.
Customers are responsible for providing accurate delivery information. Retain by Shay will not be responsible for orders delivered to incorrect addresses provided by the customer.
7. Refunds and Returns
Due to hygiene and safety reasons, cosmetic products cannot be returned once opened or used.
Due to hygiene and safety reasons, cosmetic products cannot be returned once opened or used.
If a product arrives damaged or incorrect, customers must contact us within 48 hours of delivery and provide photographs of the issue. We will review the case and arrange a replacement where applicable.
Refunds will only be issued in cases where products arrive damaged, defective, or incorrect.
Customized oil blends made specifically for customers are non-refundable.
8. Privacy Policy
Retain by Shay respects your privacy and is committed to protecting your personal information.
Retain by Shay respects your privacy and is committed to protecting your personal information.
When placing an order we may collect the following information:
- Name
- Email address
- Phone number
- Delivery address
- Payment details (processed securely through third-party payment providers)
Your information is used only for order processing, delivery, and customer service. Retain by Shay does not sell or share customer information with third parties except when required for payment processing or order delivery.
9. Intellectual Property
All content on this website including logos, product names, text, and images belong to Retain by Shay and may not be copied, reproduced, or used without permission.
All content on this website including logos, product names, text, and images belong to Retain by Shay and may not be copied, reproduced, or used without permission.
10. Changes to Policies
Retain by Shay reserves the right to update or modify these policies at any time. Updates will be posted on this page.
Retain by Shay reserves the right to update or modify these policies at any time. Updates will be posted on this page.
11. Contact Information
If you have any questions regarding these policies please contact us at:
If you have any questions regarding these policies please contact us at:
